Delivery Charges & Times
Christmas Closures 2021
Our offices will be closed from midday on Friday 24th until Wednesday 29th December.
We will be open Wednesday 29th December, Thursday 30th December, and Friday 31st December in the mornings.
Our normal hours of operation will resume from Monday 3rd January.
Regular Dispatch times
Orders placed by 10am Monday to Friday are usually dispatched the same day. We do not dispatch at weekends or public holidays. Although we do everything we can to meet the dispatch times stated, it may be affected by factors beyond our control and therefore cannot be guaranteed. All products are subject to availability and may be withdrawn at any time, including after you have placed your order. If your order cannot be fulfilled you will be informed by email or telephone and offered an alternative of either accepting late delivery, an exchange or a full refund.
UK Delivery Time
You can select either Royal Mail 1st class, Royal Mail 2nd class, Royal Mail Special Delivery or UK Next Working Day Courier at the checkout.
Standard - Royal Mail 1st Class - Not Tracked or Guaranteed
1st Class is usually delivered in 1 to 2 days but this is not guaranteed - sometimes it can get held up somewhere and take up to 10 days. Please wait 7 days after placing an order before you contact us about a lost parcel. If you need something for a specific date, we recommend Royal Mail Special Delivery.
Economy - Royal Mail 2nd Class - Not Tracked or Guaranteed
2nd Class is usually delivered in 2 to 4 days, but this is not guaranteed - sometimes it can get held up somewhere and take up to 10 days. If you need something for a specific date, we recommend Royal Mail Special Delivery.
Next Working Day Courier (if ordered by 11 am) - Tracked But Not Guaranteed
Delivered next working day in the mainland UK if ordered before 11 am the day before. Working day means Monday to Friday and does not include Saturdays, Sundays or bank holidays. Remote areas of Scotland could take longer.
Royal Mail Special Delivery Guaranteed Next Day (if ordered by 11am) - Tracked & Guaranteed
Delivered next working day by 1 pm in the mainland UK if ordered before 11am Monday to Friday. Remote areas of Scotland could take longer.
If you want guaranteed Saturday delivery, please order by telephoning 01638 714953 before 11am on the Friday before, you will be charged at least the Super Fast Delivery charge plus there may be an extra charge depending on your location and the order weight.
Default UK Shipping Method is now 2nd Class (if you would like 1st Class Delivery, please manually select 1st Class in the shopping basket).
1st Class Delivery charges within UK
(based on the cost of the order)
£3.40 for orders up to £30
£3.50 for orders from £30.00 to £64.99
Add £1 if you'd like it signed for up to £30
Add £1.20 if you'd like it signed for from £30 to £60
FREE 1st Class UK delivery when you spend £65
2nd Class Delivery charges within UK
(based on the cost of the order)
£2.60 for orders up to £14.99 for none signed for
£3.80 for orders up to £29.99 for signed for
FREE 2nd Class UK delivery when you spend £15.00
FREE 2nd Class Signed For UK delivery when you spend £30
Airmail shipping charge to EU Countries (based on the cost of the order)
Starts at £9.95 for orders up to £30
It goes up in increments for every £10 spent up to a maximum of £24
Shipping Charge to Worldwide Destinations outside EU (based on the weight of the products ordered)
Charges start at £12 for 90g up to a maximum of £25 for 3 kilos and over. (These are excluding VAT as worldwide deliveries are not charged VAT)
Orders to countries outside the UK will have the 20% VAT deducted but you may have to pay import duties and VAT or sales tax in your country.