Delivery Charges & Times
IMPORTANT NOTE TO ALL CUSTOMERS
Due to the ongoing restrictions surrounding COVID-19, we are currently operating with a skeleton staff. We are also, like the supermarkets, dealing with an unprecedented increase in orders.
To cope with this we are making the following changes:
Customer Service response times
There may be a delay in a responding to your queries. We apologise for any inconvenience caused, but please be assured that we will deal with all queries as quickly as possible, and we ask for your patience at this time. It make take up to 2 working days for us to respond. We will not be taking telephone orders on Thursday 26th March.
Under normal circumstances, we aim to dispatch all orders made before 3pm on the same day. However, until the government lockdown is eased, there may be a delay of 1-2 working days in dispatching your order.
We are naturally very sorry for any inconvenience this may cause and promise we will be back to normal as soon as circumstances allow.
Due to an unprecedented number of orders this week we may not be able despatch all orders the same day. Any orders that are not despatched today will be despatched tomorrow.
Important Notice Regarding Royal Mail Deliveries
Our default delivery provider is the Royal Mail for both national and international parcels.
Due to the current conditions associated with Covid-19, please be aware that there may be changes or delays with certain national and international deliveries.
Royal Mail are no longer asking recipients to sign for items delivered. They’ll still capture the recipient’s name and confirmation of delivery.
For further information and the latest updates please see the following:
Click here for UK latest Royal Mail Delivery Information
Click here for Royal Mail International Delivery Information from the UK.
Regular Dispatch times
Orders placed by 3.00 pm Monday to Friday are usually dispatched the same day. We do not dispatch at weekends or public holidays. Although we do everything we can to meet the dispatch times stated, it may be affected by factors beyond our control and therefore cannot be guaranteed. All products are subject to availability and may be withdrawn at any time, including after you have placed your order. If your order cannot be fulfilled you will be informed by email or telephone and offered an alternative of either accepting late delivery, an exchange or a full refund.
UK Delivery Time
You can select either Royal Mail 1st class, Royal Mail 2nd class, Royal Mail Special Delivery or UK Next Working Day Courier at the checkout.
Standard - Royal Mail 1st Class - Not Tracked or Guaranteed
1st Class is usually delivered in 1 to 2 days but this is not guaranteed - sometimes it can get held up somewhere and take up to 10 days. Please wait 7 days after placing an order before you contact us about a lost parcel. If you need something for a specific date we recommend Royal Mail Special Delivery.
Economy - Royal Mail 2nd Class - Not Tracked or Guaranteed
2nd Class is usually delivered in 2 to 4 days but this is not guaranteed - sometimes it can get held up somewhere and take up to 10 days. If you need something for a specific date we recommend Royal Mail Special Delivery.
Royal Mail Special Delivery Guaranteed Next Working Day (if ordered by 3pm) - Tracked & Guaranteed
Delivered next working day by 1 pm in the mainland UK if ordered before 3pm Monday to Friday. Remote areas of Scotland could take longer.
If you want guaranteed Saturday delivery please order by telephoning 330 223 1061 before 2pm the day before, stating you want guaranteed Saturday delivery. This is an additional Royal Mail service, we will make an extra charge depending on your location and the order weight.
International Delivery Time
International orders are sent by Royal Mail Airmail. Royal Mail state that the average delivery time for airmail is 3 to 7 days to Europe and 5 to 10 days outside Europe. However Royal Mail cannot guarantee the delivery time because they have no control over it once it is passed over to another country. Sometimes it can take several weeks depending on the country.
Default UK Shipping Method is now 2nd Class (if you would like 1st Class Delivery please manually select 1st Class in the shopping basket).
1st Class Delivery charges within UK
(based on the cost of the order)
£3.40 for orders up to £30
£3.50 for orders from £30.00 to £64.99
Add £1 if you'd like it signed for up to £30
Add £1.20 if you'd like it signed for from £30 to £60
FREE 1st Class UK delivery when you spend £65
2nd Class Delivery charges within UK
(based on the cost of the order)
£2.60 for orders up to £14.99 for none signed for
£3.80 for orders up to £29.99 for signed for
FREE 2nd Class UK delivery when you spend £9.99
FREE 2nd Class Signed For UK delivery when you spend £30
Airmail shipping charge to EU Countries (based on the cost of the order)
Starts at £9.95 for orders up to £30
It goes up in increments for every £10 spent up to a maximum of £24
Shipping Charge to Worldwide Destinations outside EU (based on the weight of the products ordered)
Charges start at £12 for 90g up to a maximum of £25 for 3 kilos and over. (These are excluding VAT as worldwide deliveries are not charged VAT)
Orders to countries outside the EU will have the 20% VAT deducted but you may have to pay import duties in your country