Delivery Charges & Times
HOW COVID-19 IS AFFECTING YOUR ORDERS
We are currently operating with reduced staff, due to self-isolating and sickness arising from the Covid-19 pandemic, while simultaneously experiencing an unprecedented increase in orders.
Most of the orders made before 3pm are despatched same working day, but on the busiest days there may be a few orders delayed until the next day.
Our ability to respond to your enquiries by e-mail has also been impacted and we do not have enough staff to answer the phone.
We are very sorry for this inconvenience and can assure you, we will be back to normal as soon as lockdown eases.
DELIVERY DELAYS DUE TO ROYAL MAIL
Royal Mail is our default delivery provider. Due to the current conditions associated with Covid-19 the Royal Mail are struggling to keep up at this difficult time. There is a decreased workforce due to many postal workers self isolating, coupled with an unprecendented increased in workload due to more people ordering online.
Some UK 1st or 2nd class parcels just 2-3 days from dispatch, while others seem to take as much as 3 or 4 weeks.
International parcels are very delayed and may take up to 5 or 6 weeks.
We ask you, therefore, to be patient before asking for a refund, as all businesses are struggling to cope with these issues. If you have a tracking number, then your order has certainly been sent and will eventually arrive.
FOR URGENT UK ORDERS:
We are recommending you choose Royal Mail Special Delivery if your order is really urgent, as that service is still fairly reliable, and we have been advised that it guarantees next day delivery by 9pm (not 1pm as previously).
You will not be able to sign for delivery due to social distancing, but your name and confirmation of delivery will be recorded.
You can check Royal mail delivery updates on their website:
Royal Mail UK Delivery Information
Royal Mail International Delivery Information
Regular Dispatch times
Orders placed by 3.00 pm Monday to Friday are usually dispatched the same day. We do not dispatch at weekends or public holidays. Although we do everything we can to meet the dispatch times stated, it may be affected by factors beyond our control and therefore cannot be guaranteed. All products are subject to availability and may be withdrawn at any time, including after you have placed your order. If your order cannot be fulfilled you will be informed by email or telephone and offered an alternative of either accepting late delivery, an exchange or a full refund.
UK Delivery Time
You can select either Royal Mail 1st class, Royal Mail 2nd class, Royal Mail Special Delivery or UK Next Working Day Courier at the checkout.
Standard - Royal Mail 1st Class - Not Tracked or Guaranteed
1st Class is usually delivered in 1 to 2 days but this is not guaranteed - sometimes it can get held up somewhere and take up to 10 days. Please wait 7 days after placing an order before you contact us about a lost parcel. If you need something for a specific date we recommend Royal Mail Special Delivery.
Economy - Royal Mail 2nd Class - Not Tracked or Guaranteed
2nd Class is usually delivered in 2 to 4 days but this is not guaranteed - sometimes it can get held up somewhere and take up to 10 days. If you need something for a specific date we recommend Royal Mail Special Delivery.
Royal Mail Special Delivery Guaranteed Next Working Day (if ordered by 3pm) - Tracked & Guaranteed
Delivered next working day by 1 pm in the mainland UK if ordered before 3pm Monday to Friday. Remote areas of Scotland could take longer.
If you want guaranteed Saturday delivery please order by telephoning 330 223 1061 before 2pm the day before, stating you want guaranteed Saturday delivery. This is an additional Royal Mail service, we will make an extra charge depending on your location and the order weight.
International Delivery Time
International orders are sent by Royal Mail Airmail. Royal Mail state that the average delivery time for airmail is 3 to 7 days to Europe and 5 to 10 days outside Europe. However Royal Mail cannot guarantee the delivery time because they have no control over it once it is passed over to another country. Sometimes it can take several weeks depending on the country.
Default UK Shipping Method is now 2nd Class (if you would like 1st Class Delivery please manually select 1st Class in the shopping basket).
1st Class Delivery charges within UK
(based on the cost of the order)
£3.40 for orders up to £30
£3.50 for orders from £30.00 to £64.99
Add £1 if you'd like it signed for up to £30
Add £1.20 if you'd like it signed for from £30 to £60
FREE 1st Class UK delivery when you spend £65
2nd Class Delivery charges within UK
(based on the cost of the order)
£2.60 for orders up to £14.99 for none signed for
£3.80 for orders up to £29.99 for signed for
FREE 2nd Class UK delivery when you spend £15.00
FREE 2nd Class Signed For UK delivery when you spend £30
Airmail shipping charge to EU Countries (based on the cost of the order)
Starts at £9.95 for orders up to £30
It goes up in increments for every £10 spent up to a maximum of £24
Shipping Charge to Worldwide Destinations outside EU (based on the weight of the products ordered)
Charges start at £12 for 90g up to a maximum of £25 for 3 kilos and over. (These are excluding VAT as worldwide deliveries are not charged VAT)
Orders to countries outside the EU will have the 20% VAT deducted but you may have to pay import duties in your country