*************************************************************************************************************************************************** HOW COVID-19 IS AFFECTING YOUR ORDERS We are currently operating with reduced staff, due to self-isolating and sickness arising from the Covid-19 pandemic, while simultaneously experiencing an unprecedented increase in orders. Most of the orders made before 3pm are despatched same working day, but on the busiest days there may be a few orders delayed until the next day. Our ability to respond to your enquiries by e-mail has also been impacted and we do not have enough staff to answer the phone. We are very sorry for this inconvenience and can assure you, we will be back to normal as soon as lockdown eases. DELIVERY DELAYS DUE TO ROYAL MAIL Royal Mail is our default delivery provider. Due to the current conditions associated with Covid-19 the Royal Mail are struggling to keep up at this difficult time. There is a decreased workforce due to many postal workers self isolating, coupled with an unprecendented increased in workload due to more people ordering online. Some UK 1st or 2nd class parcels are taking just 2-3 days from dispatch, while others seem to take as much as 3 or 4 weeks. International parcels are very delayed and may take up to 5 or 6 weeks. We ask you, therefore, to be patient before asking for a refund, as all businesses are struggling to cope with these issues. If you have a tracking number, then your order has certainly been sent and will eventually arrive. FOR URGENT UK ORDERS: We are recommending you choose Royal Mail Special Delivery if your order is really urgent, as that service is still fairly reliable, and we have been advised that it guarantees next day delivery by 9pm (not 1pm as previously). You will not be able to sign for delivery due to social distancing, but your name and confirmation of delivery will be recorded. You can check Royal mail delivery updates on their website: Royal Mail UK Delivery Information Royal Mail International Delivery Information *************************************************************************************************************************************************** See our Privacy Policy to find out how we store and keep your data secure We are a UK Based Company and all Prices are in GB Pounds Sterling. Orders are Shipped from the UK. Orders placed before 3pm Monday to Friday will usually be dispatched the same day. | 